Refund Policy
At Fida Surgical Instruments Company, we strive to provide excellent products and services to our customers. We understand that there may be situations where a refund is necessary, and we are committed to resolving such cases promptly and fairly. Please take a moment to review our refund policy outlined below:
Eligibility:
Refunds are considered under the following circumstances:
The item received is damaged, defective, or not as described.
The item has not been used and is in its original packaging.
The request for a refund is made within 30 days from the date of purchase.
Customized or personalized items are generally not eligible for a refund unless they fall under the aforementioned criteria.
Refund Procedure:
To request a refund, please contact our customer support team either by email at info@fidaintel.com or by phone at +92 3456 774411
Provide your order number, a detailed explanation of the reason for the refund request, and any supporting evidence (e.g., photos) if applicable.
Our customer support team will assess your request and guide you through the next steps.
Refund Processing:
Once your refund request is approved, we will initiate the refund process.
Refunds will be issued using the original payment method used for the purchase, unless otherwise specified.
Please allow up to 5 days for the refund to be processed and reflected in your account. The exact timeframe may vary depending on your financial institution.
Return Shipping Costs:
If the refund is a result of our error or a defective product, we will cover the return shipping costs.
In other cases, you will be responsible for the return shipping costs, unless otherwise specified or agreed upon by our customer support team.
Partial Refunds and Restocking Fees:
In certain situations, a partial refund may be issued. This can occur if the returned item is not in its original condition, is damaged, or is missing parts.
Restocking fees may apply in some cases and will be communicated to you by our customer support team.
Exchanges:
If you wish to exchange an item for a different size, color, or model, please follow the refund procedure mentioned above and place a new order for the desired item separately. Refunds and exchanges are separate processes.
Please note that our refund policy applies only to purchases made directly from Fida Surgical Instruments Company. If you have purchased our products through a third-party retailer, please refer to their refund policy for further assistance.
If you have any questions or need further clarification regarding our refund policy, please don’t hesitate to contact our customer support team. We are here to assist you.
Thank you for choosing Fida Surgical Instruments Company. We appreciate your business and strive to provide you with a satisfactory resolution in all refund-related matters.
Sincerely,
Fida Surgical Instruments Company
The https://fidaintel.com Team
